CISCO UCCE Engineer/ Developer

Title: CISCO UCCE Engineer/ Developer

Work Location: Detroit, MI, 48226

Duration: 11 Months

Job Type: Contract

Work Type: Remote

Pay Rate: $54-54/hr on W2

Overall Service Description

• Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.

Engagement Description –

• Cisco CVP (Customer Voice Portal) DevOps Only
• Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
• Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred.
• Five (5) years of relevant system solution development, testing and implementation work experience required.

Top 3 Required Skills/Experience –

• Cisco UCCE (CVP) - Customer Voice Portal
• Cisco Finesse
• Advanced SQL

Required Skills/Experience – The rest of the required skills/experience. Include:

• Java
• API Integrations
• Service Integrations

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• eGain Analytics
• CRM Integrations
• API Integrations
• Service Integrations
• Cyara Testing Tool

Education/Certifications – Include:

• Cisco Unified Contact Center Enterprise
• Advanced SQL

Preferred Skills:

• Java