Hospitality IT Manager

Description

Position: IT Manager

Reports To: Director of Finance

The ‘Quin is Boston’s newest private members-club dedicated to bringing together a diverse group of leaders, creators, and innovators who are interesting and interested in leaving a lasting impact in the community. In reflecting The New Boston, we don’t just care about what you do, but rather, who you are. We are a small, nimble team of hospitality and real estate industry experts looking for passionate, creative thinkers to join our team. Join us on our mission to create a community of impact for generations to come.

WHO ARE WE LOOKING FOR?

The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything hospitality accounting. They enjoy being part of a start-up environment and are committed to being a team player. They should have a demonstrated ability to excellent people leadership skills, desire to provide highly personalized services, and have high expectations and standards.

Primary Responsibilities

The IT Manager is responsible for the streamlined operation and oversight of all computer and software technology systems as well as data and voice communication. This position reports directly to the Director of Finance on all job functions. The ideal candidate is a self-motivated, tech expert who thrives in a dynamic work environment and demonstrates a flexible and adaptable work style that responds quickly and efficiently under tight deadlines. Attention to detail and accuracy is of the utmost importance.

About This Role

• Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
• Understand all policies, procedures, standards, specifications, guidelines and training programs for The Quin
• Ensure critical systems specifically NorthStar and all operation systems are available 24 hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include; contribution to technology capital and operating budgets.
• Manage and distribute equipment such as laptops, monitors, keyboards, etc.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Provide direct guest support and quality support to function rooms and conference services.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors.
• Provide 24 / 7 support for mission critical systems.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Managing Director and Director of Finance.
• Assume 100% responsibility for the quality of services provided.
• Fill in where needed to ensure efficient operations
• Continually strive to develop the staff in all areas of professional development
• Coordinate and assist with IT projects such as the changing of critical systems.
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and climb multiple flights of stairs. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.

Position Requirements

Who We Are Looking For

• 5 years’ experience in IT, preferably hospitality based
• Results-driven leader who is fearless about execution, can champion a vision and roadmap, and is not afraid to dig into the details
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Excellent technical background
• Excellent oral and written communication skills
• Detail oriented and follow up skills
• Open availability and flexibility to work according to the needs of the business
• Prior education and/or experience supporting complex networks.
  
  

About The Organization

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.