What are the responsibilities and job description for the Assistant General Manager position at Union Square Cafe?
Union Square Cafe’s seasonal cuisine draws inspiration from the kitchens and tables of Italy, France, and Northern California. Union Square Café—the flagship business that launched Union Square Hospitality Group—has been one of the country’s most beloved restaurants for more than 35 years. In our second home on 19th Street, Union Square Café embodies the heartfelt passion and generosity that has been the restaurant’s calling card since we opened in 1985. Designed by Rockwell Group, our new home preserves the restaurant’s signature charm, intimacy, and familiarity in a fresh, contemporary dining environment. Union Square Café has won five James Beard Awards and earned Zagat Survey’s #1 ranking as New York’s Most Popular Restaurant an unprecedented nine times.
Who you are:
The Assistant General Manager is a trusted partner to the General Manager and provides leadership and support to the Service Managers and service team. The AGM is responsible for managing all facets of the Dining Room and Service operations at the restaurant and consistently looks for opportunities to grow our teams and provide memorable moments of hospitality for our guests. The AGM demonstrates a passion for service, hospitality, and sound business acumen to support with achieving business goals.
What you’ll do:
- Cultivate a culture of authentic hospitality for all stakeholders that supports our business objectives and growth.
- Partner with the General Manager to lead the service team in providing consistent, memorable, and outstanding experiences for our guests and stakeholders
- Eagerly seek opportunities to improve the guest experience with the ability to provide suggestions and action plans to the General Manager
- Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
- Consistently looks for internal and external opportunities to build our growing team
- Fosters a positive, collaborative work environment for both the service and kitchen teams, ensuring clear communication at all times
- Ensures that the service team stays informed of restaurant and company-wide announcements and initiatives in a timely manner
- Completes assigned administrative responsibilities as directed by the General Manager
- Demonstrates experience in maintaining all aspects of operations, including HR related responsibilities
- Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success
What we need from you:
- 3 years of restaurant management experience in a similar environment
- Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
- Must be able to stand and/or walk for extended periods of time
- English fluency and Spanish preferred, but not required
What you’ll get from us:
- Annual salary of $85,000 - $95,000, plus bonus potential*
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- Life Insurance
- Flexible Spending Options (health care, dependent care, transit & parking)
- Employee Assistance Program to support overall mental wellbeing
- Exclusive access to primary care, mental health, and other healthcare services through Radish Health
- Annual dining credit and 51% dining discount throughout the USHG family of restaurants
- Matched 401(k) to help you invest in your future
- Access to the USHG HUGS Employee Relief Fund
*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
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Salary : $85,000 - $95,000
