What are the responsibilities and job description for the IT Project Leader and Salesforce Administrator, Information Technology Services position at University of Pennsylvania?
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
IT Project Leader and Salesforce Administrator, Information Technology Services
Job Profile Title
Information Technology Project Leader
Job Description Summary
Penn Carey Law is one of the nation's oldest and most distinguished law schools. The school offers a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinarily supportive academic community for its scholars and students alike.
Penn Law staff play a critical role in providing a world-class educational environment, supporting faculty, students, alumni, and fellow staff members in a collaborative and ambitious environment.
Join a growing, collegial, and bimodal department of motivated IT professionals with great facilities, a team environment, and excellent resources. Serve as IT Project Leader and Salesforce Administrator. Reporting to the CIO, the IT Project Leader will identify, research, evaluate, create, develop, and implement new IT applications, services, support, and solutions for the Law School community. This role is also responsible for administrating Penn Law's Salesforce instances and serving as the project lead for all Salesforce related initiatives.
Job Description
Penn Carey Law is one of the nation's oldest and most distinguished law schools. The school offers a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinarily supportive academic community for its scholars and students alike.
Penn Law staff play a critical role in providing a world-class educational environment, supporting faculty, students, alumni, and fellow staff members in a collaborative and ambitious environment.
Join a growing, collegial, and bimodal department of motivated IT professionals with great facilities, a team environment, and excellent resources. Serve as IT Project Leader and Salesforce Administrator. Reporting to the CIO, the IT Project Leader will identify, research, evaluate, create, develop, and implement new IT applications, services, support, and solutions for the Law School community. This role is also responsible for administrating Penn Law's Salesforce instances and serving as the project lead for all Salesforce related initiatives.
Job Description
Responsibilities Include:
Provide IT project management. Perform research and evaluation. Work closely with stakeholders, IT team, consultants, and vendors. Plan/coordinate implementation and migration to new services including scheduling, configuration, testing, and change management.
Provide Salesforce administration, expertise, and leadership. Manage Salesforce Sales Cloud instance and Pardot applications. Responsible for system configuration, system enhancements/upgrades, testing, creation of reports and dashboards, data integrations, and ensuring data hygiene and integrity. Ensure proper change management and communications.
Serve as the primary IT contact for Salesforce support issues. Educate users to enhance and increase their knowledge of Salesforce. Develop and maintain documentation, training programs, best practices, templates, guidelines, procedures/processes for Salesforce, Pardot, and other business/academic applications.
Lead Bimodal IT/Mode 2 efforts to identify and implement new user services, resources, and solutions. Improve business workflows and customer relationships. Ensure defined standards for quality and customer satisfaction are met.
Stay current with new higher ed applications as well as Salesforce features and functionality, through individual learning and formal training, to provide recommendations for process improvements and maximize the platform to provide valuable business solutions.
Other duties and responsibilities as assigned.
Qualifications:
A Bachelor's Degree and 2 to 4 years of experience or equivalent combination of education and experience is required.
2 years of experience functioning as a Salesforce.com/Pardot administrator. Experience with Salesforce Sales Cloud with Education Data Architecture and Salesforce Certification is strongly preferred.
Project management expertise/experience with the ability to work with colleagues and clients across many business units to solve complex technical challenges. Expertise in change/risk management.
Experience building integrations using the Salesforce Platform APIs (preferred).
Experience with Salesforce AppExchange and other third-party solutions including FormAssembly and Apsona.
Working knowledge of MySQL, query design and relational database development.
Working knowledge of HTML/CSS and scripting/programming languages.
Experience and expertise with higher education applications and solutions including CRMs, communication, learning management, marketing, web, and other tools.
Experience devising training programs for end users of varying technical abilities and writing technical documentation for internal and external audiences.
Excellent attention to detail, communication, and customer service skills. Ability to work independently and apply critical thinking. Strong analytical and problem-solving skills. Ability to multitask and manage several projects at once.
A cover letter is required with application materials.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Law School
Pay Range
$51,824.00 - $109,535.33
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
IT Project Leader and Salesforce Administrator, Information Technology Services
Job Profile Title
Information Technology Project Leader
Job Description Summary
Penn Carey Law is one of the nation's oldest and most distinguished law schools. The school offers a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinarily supportive academic community for its scholars and students alike.
Penn Law staff play a critical role in providing a world-class educational environment, supporting faculty, students, alumni, and fellow staff members in a collaborative and ambitious environment.
Join a growing, collegial, and bimodal department of motivated IT professionals with great facilities, a team environment, and excellent resources. Serve as IT Project Leader and Salesforce Administrator. Reporting to the CIO, the IT Project Leader will identify, research, evaluate, create, develop, and implement new IT applications, services, support, and solutions for the Law School community. This role is also responsible for administrating Penn Law's Salesforce instances and serving as the project lead for all Salesforce related initiatives.
Job Description
Penn Carey Law is one of the nation's oldest and most distinguished law schools. The school offers a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinarily supportive academic community for its scholars and students alike.
Penn Law staff play a critical role in providing a world-class educational environment, supporting faculty, students, alumni, and fellow staff members in a collaborative and ambitious environment.
Join a growing, collegial, and bimodal department of motivated IT professionals with great facilities, a team environment, and excellent resources. Serve as IT Project Leader and Salesforce Administrator. Reporting to the CIO, the IT Project Leader will identify, research, evaluate, create, develop, and implement new IT applications, services, support, and solutions for the Law School community. This role is also responsible for administrating Penn Law's Salesforce instances and serving as the project lead for all Salesforce related initiatives.
Job Description
Responsibilities Include:
Provide IT project management. Perform research and evaluation. Work closely with stakeholders, IT team, consultants, and vendors. Plan/coordinate implementation and migration to new services including scheduling, configuration, testing, and change management.
Provide Salesforce administration, expertise, and leadership. Manage Salesforce Sales Cloud instance and Pardot applications. Responsible for system configuration, system enhancements/upgrades, testing, creation of reports and dashboards, data integrations, and ensuring data hygiene and integrity. Ensure proper change management and communications.
Serve as the primary IT contact for Salesforce support issues. Educate users to enhance and increase their knowledge of Salesforce. Develop and maintain documentation, training programs, best practices, templates, guidelines, procedures/processes for Salesforce, Pardot, and other business/academic applications.
Lead Bimodal IT/Mode 2 efforts to identify and implement new user services, resources, and solutions. Improve business workflows and customer relationships. Ensure defined standards for quality and customer satisfaction are met.
Stay current with new higher ed applications as well as Salesforce features and functionality, through individual learning and formal training, to provide recommendations for process improvements and maximize the platform to provide valuable business solutions.
Other duties and responsibilities as assigned.
Qualifications:
A Bachelor's Degree and 2 to 4 years of experience or equivalent combination of education and experience is required.
2 years of experience functioning as a Salesforce.com/Pardot administrator. Experience with Salesforce Sales Cloud with Education Data Architecture and Salesforce Certification is strongly preferred.
Project management expertise/experience with the ability to work with colleagues and clients across many business units to solve complex technical challenges. Expertise in change/risk management.
Experience building integrations using the Salesforce Platform APIs (preferred).
Experience with Salesforce AppExchange and other third-party solutions including FormAssembly and Apsona.
Working knowledge of MySQL, query design and relational database development.
Working knowledge of HTML/CSS and scripting/programming languages.
Experience and expertise with higher education applications and solutions including CRMs, communication, learning management, marketing, web, and other tools.
Experience devising training programs for end users of varying technical abilities and writing technical documentation for internal and external audiences.
Excellent attention to detail, communication, and customer service skills. Ability to work independently and apply critical thinking. Strong analytical and problem-solving skills. Ability to multitask and manage several projects at once.
A cover letter is required with application materials.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Law School
Pay Range
$51,824.00 - $109,535.33
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
Salary : $51,824 - $109,535
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