What are the responsibilities and job description for the Desktop Technician position at VC5 Consulting?
Job Details
Company Job Title - Desktop Technician
Key Responsibilities:
- Provide desktop support for users, including troubleshooting and resolving issues with Windows operating systems, hardware, and software.
- Manage and support devices through Microsoft Intune and Azure for device management.
- Work with cross-functional teams to ensure service delivery of desktop support.
- Collaborate with team members and assist in the deployment of new technologies.
- Utilize ServiceNow for incident and service request management.
- Maintain, update, and support existing infrastructure and desktop environments.
Must-Have Skills & Qualifications:
- Proven experience with Intune for device management (MUST have).
- Hands-on experience with Azure.
- Prior experience as a Desktop Technician (Sr. experience not required, but relevant desktop support experience is important).
- Strong technical troubleshooting skills with Windows and Office products.
- Ability to work both independently and collaboratively in a hybrid work environment.
Preferred Skills:
- Experience with Salesforce is a plus.
- Experience with ServiceNow for ITSM is a plus.
Disqualifiers:
- A history of frequently changing jobs (seeking candidates with stability).
- Lack of experience with Intune will disqualify the candidate.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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