DIRECTOR OF GROUP AND EVENT EXPERIENCE

Alila Ventana Big Sur is widely regarded as one of the country’s most exclusive resorts, nestled in the heart of Big Sur, California. We are excited to announce a newly created leadership position at the resort to lead our group and event experience strategy.
Reporting to the Director of Sales & Marketing, with a dotted line to the Resort Manager & Director of Food and Beverage, The Director of Group and Events Experience is a critical role responsible for managing all aspects of client servicing for definite groups and events. Specifically, this role is tasked with leading all elements of detailing and planning of group rooms and events, acting as the on property contact for the full duration of in-house programs, overseeing banquet operations as well as total oversight and accountability in post departure operations.

Examples of responsibilities include, but are not limited to coordinating group rooming lists and room management in partnership with reservations, revenue management, and front office, banquet planning and operational deployment including the supervision of banquet associates, and post departure billing and finance coordination.

The role requires an individual with impeccable customer service skills, advanced project management experience, a deep understanding of and experience in food, beverage, and familiarity of rooms operations. The individual will need to be accustomed to working dynamic hours including weekends, evenings and holidays as the business demands. Given the hands-on nature of the position, the role requires the individual to be on-property full time. As this candidate will regularly interface with clients, it is imperative they represent the resort to the highest degree via impeccable communication and professionalism.

The salary range for this position is $70,600 to $106,000. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.

Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, 401K with company match after 30 days of employment

Ventana Big Sur colleagues enjoy

• Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal

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Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

• Minimum of 3 years of continuous experience in a luxury/ultra-luxury hotel or resort that has both rooms and event space
• Minimum of 2 years of experience in a hotel event planning/convention services (or similar role, where the facility has both rooms and event space
• Proven experience in food & beverage operations
• Demonstrable experience in successful project management
• A service orientated mindset
• Ability to work in a demanding and high-pressure environment with minimal daily supervision