What are the responsibilities and job description for the Sales Manager position at Warners Stellian Co Inc?
A day in the life of a Sales Manager:
- Assists customers with customer service questions, handling escalated customer issues, following up on customer surveys and online reviews as needed, and working closely with internal departments to resolve any issues
- Oversees the cleanliness and presentation of the sales floor, including the posting of rebates, the accuracy of pricing and point of sale marketing, and merchandise displays
- Reviews department reports and sales orders, following up with sales associates as needed
- Motivates associates to achieve sales and warranty goals including coaching, training and directing staff in order to maintain enhance engagement, skill proficiency and productivity
- Ensures customer payments are collected timely by all team members
- Creates staff schedule and ensures store is properly staffed
- Conducts monthly and annual associate reviews as directed
- Identifies and implements process improvements
- Perform duties of a Sales Associate
Positions Supervised:
- Sales Associates
- Receptionists
To succeed in the role, one must have:
- Extensive product knowledge to anticipate customer needs and recommend merchandise
- Outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills
- Good attention to detail and accuracy in all aspects of work and documentation
- Ability to make judgement calls in the moment to help customers while being fair to both the customer and the organization
- Ability to work independently with minimal supervision
- Thorough understanding of department processes and policies
Job Qualifications:
- Appliance sales experience
- Previous management experience preferred
Company overview:
Warners' Stellian is the Midwest's retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 13 great store locations.
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.
