What are the responsibilities and job description for the Customer Service Associate position at Wheeling Township Assessor?
TOWNSHIP ASSESSOR'S OFFICE
The Assessor's office is seeking a part-time Customer Service Associate. Candidate must have strong customer service experience, as well as analytical and computer skills. Involves assisting constituents in person in the office and on the phone with property tax related issues such as exemptions and appeals.
Send resume to jlipka@wheelingtownship.com for detailed position description.
Please note that this job description is not exhaustive and may be subject to change or modification at any time.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilize strong communication skills to assist clients effectively over the phone and in the office.
- Perform data entry accurately to maintain up-to-date Assessment information.
- Collaborate with team members to enhance overall taxpayer satisfaction and support.
Summary
As a Customer Service Associate, you will be essential in delivering outstanding customer support and ensuring client satisfaction through effective communication. Reporting to the Chief Deputy Assessor, your core skills in customer service and data entry will enable you to assist taxpayers efficiently. Your analytical skills will help resolve inquiries and improve service processes. With a focus on maintaining high standards of phone etiquette and professionalism, you will contribute to a positive customer experience and support to the Assessor's office. Join our team and make a difference in customer interactions.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 8 – 20 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $16 - $18