What are the responsibilities and job description for the Customer Service Representative position at World Bioproducts?
World Bioproducts is seeking to hire an exceptional Customer Service Representative with a sharp attention to detail, great writing and analytical skills, and an enthusiasm for providing top-tier customer care. We take a hands-on approach to fostering long-lasting relationships with our customers. As an experienced team in customer service and account management, we seek to provide world class service to our domestic and international customers.
Main Responsibilities:
- Manage order entry for domestic customers.
- Send Certificates of Analysis, as indicated via daily reports and ad hoc requests.
- Participate in answering phone calls directed to the company and direct calls as necessary.
- Respond to customer inquiries about order status, product availability, invoice requests, etc. as received.
- Participate in drop shipment and standing order management.
- Assist with international orders and shipments.
- Support the Customer Service and Sales Departments as requested.
About You/Minimum Job Requirements:
- Associates degree or higher required.
- An eagerness to learn and improve upon existing skill sets in customer service and/or sales.
- A positive personality and the natural ability to connect with customers and other team members.
- One or more years of relevant work experience.
- Comfort working with Microsoft Office Suite, including familiarity with Excel and Outlook.
- Familiarity with Microsoft Nav preferred.
- Strong mathematical and computer skills.
- Excellent verbal and written communication skills.
What We Will Give You:
- A spot in a high-growth company with ample room for professional development and advancement
- Generous benefits, including excellent 100% employer paid health insurance, vision and dental insurance, disability and life insurance, employee assistance program (EAP), paid vacation, and 10 paid holidays
If you are interested in joining our group, please apply! We look forward to meeting you.
World Bioproducts is an equal opportunity employer committed to hiring a diverse workforce. We fully embrace the reality that a diverse, inclusive culture is the key to long-term business success. Great ideas come to life when people from all walks of life work together. We’re immensely proud that World Bioproducts is a place where different points of view and backgrounds thrive and are valued.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $25
