Customer Service Officer

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without
  compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-
  paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Interested candidates kindl submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.