Field Service Engineer

The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth. By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.

The Field Service Engineer (FSE) will be in charge of delivering excellent customer support & servicing on leading edge products to our academic research, pharmaceutical, & clinical diagnostic customers in Singapore. The FSE will provide technical support either on site or via phone, email and remote support to end users on our digital pathology products and advanced staining products, as well as our core histology range. FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process.

This position is part of the Commercial Department of our client located in Singapore and will be Remote. Our client's vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Team and report to the Regional Service Manager, Diagnostics Platform, who is responsible for achieving annual service strategies and goals through management of FSE’s, develop commercial programs and area service plans to support and grow customers in Singapore. If you thrive in a fast paced, result driven, matrixed organization, and want to work to build a world-class commercial team —read on.

In this role, you will have the opportunity to:

• Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings
• Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner,
• Provide customer support & training to both new and existing customers via on-site or webinar,

The essential requirements of the job include:

• Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product supports
• Good command of written and spoken English and a team player with own initiative who focus on problem solving skills
• Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs

Other:

· Available to work different shifts, evenings, weekends, and holidays, as necessary.

· Must be able to lift 20Kg over the shoulder and place the equipment into a slot within a unit that is 1.5m high.

· Ability to maneuver/push equipment (weighing over 500kg) on wheels.

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