Call Center Agent

Job Description

GREAT BONUS PLAN!!!

QUARTERLY REVIEW OF PERFORMANCE AND RATE OF PAY

REMOTE POSITION AFTER ON-SITE TRAINING PERIOD

SUMMARY:

• Contact consumers for creditors or other concerned parties by performing the following duties.
  
  

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Contact consumers by phone to attempt collection of money owed by adhering to all Federal, State, and Local laws as well as the company’s policies
• Utilize computer system and software to record data collected through phone conversations with consumer while in a secure workspace
• Other duties as assigned
  
  

QUALIFICATIONS / EDUCATION / EXPERIENCE:

• High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience are preferred.
• To perform this job successfully, an individual must be able to work independently, accept performance support willingly, and perform each essential duty satisfactorily in a secure work space while adhering to all regulations and policies.
• Excellent communication and customer service skills are required.
• The ability to read and interpret documents such as collection laws, operating and maintenance instructions, and procedure manuals; the ability to write routine reports and correspondence, and the ability to speak effectively to consumers and other employees of the organization are required.
• Basic math skills such as the ability to add, subtract, multiply and divide as well as the ability to perform these operations using units of American money is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A secure workspace is required for this position.
• The ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions and the ability to deal with problems involving a few concrete variables in standardized situations is required.
  
  

PHYSICAL DEMANDS:

The physical demands described here are representative if those that must be met by an employee to successfully perform the essential functions of this job. Over 2/3 of the on-the-job time is spent sitting, using hands and fingers for keyboarding, talking, and hearing. Clear vision is necessary for reading the computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.