ServiceNow Customer Administrator

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

• The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations.
• Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
• The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations.
• This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

• Web Services integrations.