Sales Operations Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to solving technology challenges for a sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

• Lead teams of new business pricing/quoting and customer service
• Create best practices in customer relationship management
• Oversees the initial screening and project approval for customer inquiries and quotes for new product opportunities and requotes
• Assures contract terms for product and services meet both customer and company requirements in order to win or retain business. Coordinates the approval of amendments and/or contract extensions.  Advises appropriate personnel of domestic and international contractual rights and obligations.
• Identify and implement improved new business quoting process
• Oversees the analysis of customer order activity, participates in the review of revenue forecasts for key customer accounts and assures sales and margins are analyzed for appropriate follow up
• Performs all HR related activities for the Customer Service and Sales Engineer team including but not limited to: hiring, performance management, training, team development, coaching, & recognition.
• Identifies qualified sales opportunities with input from sales, engineering, and management
• Supports marketing activities by occasionally attending trade shows and other marketing events.
• Manages ISO processes related to: customer inquiry, quotes, order management, forecasts, & customer feedback
• Serves as an internal ISO auditor and assists quality management rep to maintain overall Quality Management System effectiveness. Stays abreast of regulatory changes to ensure company compliance.
• Other duties as required and/or assigned.

Qualifications, Skills and Attributes

• Commitment to work with a hands-on approach in a team atmosphere.
• Highly organized self-starter that thrives in a growing and changing team environment.
• Maintain a positive, empathetic, and professional attitude towards internal and external customers.
• Understand the big picture while diving into the details at the same time.
• Respond with a strong sense of urgency to customer and production needs.
• Be collaborative and form strong relationships with customers as well as internal colleagues.
• Exemplify the company values.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite required.
• Bachelor’s Degree in business or engineering
• Minimum of 7-10 years’ experience in a sales, or customer service related area within medical device, defense, or aerospace manufacturing industry.
• Internal and External customer care excellence mindset
• Minimum of 3 years supervisory experience
• Minimum of 1-year new business quoting or supply chain management
• Excellent customer service skills and ability to manage multiple projects simultaneously
• Strong analytical and decision-making capabilities
• Proficient in Microsoft office applications and ERP systems
• Excellent verbal and written communication skills
• Proven track record within Project Management
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., “Green Card Holder”), Political Asylee, or Refugee.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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