What are the responsibilities and job description for the Director of Operations position at City Museum?
Job Description
JOB SUMMARY: This position is responsible for the direction, efficiency and responsiveness of venue/museum operation departments including Ride/Slide Operations, Security, Parking, Housekeeping, On-property IT, Retail and Risk Management /First Aid/Safety.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Assist and advise the General Manager and Corporate Management in the creation and implementation of operating policies and standards affecting departments within the Operations Division.
Develop, manage, and review direct reports including an Operations Manager, Retail Manager, and Safety and Security Manager
Oversee the implementation and execution of department training programs to achieve and reach compliance with industry standards.
Develop and sustain a safe, efficient, professional, respectful, and courteous culture within the company.
Establish and maintain superior product and service operating standards for all museum operating departments.
Oversee the training and execution of ride/slide and security procedures, standards, and best practices.
Observe & report operating conditions and situations to General Manager.
Establish goals and objectives for departments and track follow-through to ensure attainment.
Manage General Liability issues for the Museum in coordination with the General Manager and Corporate Management.
Research, analyze and monitor projects to ensure adoption of best practices.
Develop, review, and maintain budgets and forecast for all Operations Departments.
Report to corporate officers associated with departments listed above.
Establish and maintain positive working relationships with appropriate community officials and business leaders.
Implement and oversee the Duty Manager program.
Other duties as assigned.
Qualifications
OTHER QUALIFICATIONS:
Minimum five (5) years Operations management experience; preferably in an interactive museum or theme/ water park environment.
A BA/BS degree in Business Management or related discipline preferred.
Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems.
Ability to evaluate processes and procedures and recommend efficiencies and process improvements.
Outstanding skills in organization, budget control, and guest service.
Excellent motivational, leadership and team-building skills.
Excellent written and verbal communication skills.
Advanced computer proficiency.
Must be able to work varied shifts, including holidays and weekends.
Ability to work a flexible schedule, including nights, weekends, holidays, and overtime.
Must be able to travel.
Must possess a valid Driver’s License.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit and/stand/or walk for long periods of time throughout the day.
Must be able to work outdoors at various times throughout the year.
Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
Requires occasional kneeling and bending.
Requires frequent walking, reaching above shoulder, pushing and pulling.
Requires occasional lifts and carries up to 60 pounds.
Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
Work environment: While performing the duties of this job, the employee is exposed to weather
JOB SUMMARY: This position is responsible for the direction, efficiency and responsiveness of venue/museum operation departments including Ride/Slide Operations, Security, Parking, Housekeeping, On-property IT, Retail and Risk Management /First Aid/Safety.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Assist and advise the General Manager and Corporate Management in the creation and implementation of operating policies and standards affecting departments within the Operations Division.
Develop, manage, and review direct reports including an Operations Manager, Retail Manager, and Safety and Security Manager
Oversee the implementation and execution of department training programs to achieve and reach compliance with industry standards.
Develop and sustain a safe, efficient, professional, respectful, and courteous culture within the company.
Establish and maintain superior product and service operating standards for all museum operating departments.
Oversee the training and execution of ride/slide and security procedures, standards, and best practices.
Observe & report operating conditions and situations to General Manager.
Establish goals and objectives for departments and track follow-through to ensure attainment.
Manage General Liability issues for the Museum in coordination with the General Manager and Corporate Management.
Research, analyze and monitor projects to ensure adoption of best practices.
Develop, review, and maintain budgets and forecast for all Operations Departments.
Report to corporate officers associated with departments listed above.
Establish and maintain positive working relationships with appropriate community officials and business leaders.
Implement and oversee the Duty Manager program.
Other duties as assigned.
Qualifications
OTHER QUALIFICATIONS:
Minimum five (5) years Operations management experience; preferably in an interactive museum or theme/ water park environment.
A BA/BS degree in Business Management or related discipline preferred.
Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems.
Ability to evaluate processes and procedures and recommend efficiencies and process improvements.
Outstanding skills in organization, budget control, and guest service.
Excellent motivational, leadership and team-building skills.
Excellent written and verbal communication skills.
Advanced computer proficiency.
Must be able to work varied shifts, including holidays and weekends.
Ability to work a flexible schedule, including nights, weekends, holidays, and overtime.
Must be able to travel.
Must possess a valid Driver’s License.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit and/stand/or walk for long periods of time throughout the day.
Must be able to work outdoors at various times throughout the year.
Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
Requires occasional kneeling and bending.
Requires frequent walking, reaching above shoulder, pushing and pulling.
Requires occasional lifts and carries up to 60 pounds.
Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
Work environment: While performing the duties of this job, the employee is exposed to weather
