Remote Enterprise Customer Success Manager - APAC | WFH

Job Overview

Join our dynamic team as an Enterprise Customer Success Manager, where you will play a pivotal role in empowering organizations across the APAC region to leverage advanced open-source technologies. This remote position offers an opportunity to foster significant client relationships while driving success in a rapidly evolving tech landscape.

Key Responsibilities

• Establish and maintain trusted relationships with your customer portfolio, ensuring a smooth and satisfying experience with our diverse product range.
• Facilitate the onboarding process for new clients, guiding them through our solutions including Ubuntu Pro, MAAS, OpenStack, Kubernetes, and others.
• Manage intricate projects while collaborating with developers, IT managers, and key decision-makers across various industries.
• Partner with Sales, Field Engineering, and Support teams to formulate and execute engagement strategies that align with customer ambitions.
• Oversee a diverse group of customers, identifying opportunities for growth and proactively mitigating risks alongside the Sales team.
• Lead routine customer and business review sessions to address challenges and steer resolutions through cross-functional collaboration.
• Advocate for customer needs by shaping product roadmaps and refining internal procedures to enhance client satisfaction and retention.
• Assist customers with both reactive support requests and proactive engagement initiatives.
  
  

Required Skills

• A customer-centric approach, with a strong passion for cloud technologies and data center infrastructures.
• At least 5 years of experience in IT roles with a background in Linux OS, cloud computing, networking, IoT, or related fields.
• Excellent presentation skills to effectively communicate complex software solutions.
• Strong problem-solving acumen and a proven track record in optimizing internal workflows and delivering prompt solutions.
• A collaborative spirit, capable of working efficiently with diverse teams and stakeholders at all levels.
• Familiarity with agile methodologies is considered an advantage.
  
  

Qualifications

• Minimum of 5 years relevant experience in IT or customer success roles.
• Bachelor’s degree in a related discipline is preferred.
• Multilingual abilities in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside proficiency in English, are advantageous.
  
  

Career Growth Opportunities

We are dedicated to recognizing and rewarding exceptional contributions. Enjoy a personal budget of $2,000 USD annually for professional development and skill enhancement, ensuring continuous growth in your career.

Company Culture And Values

As a pioneering global tech organization committed to open-source innovation, we value diversity and inclusion, fostering a collaborative work environment where all employees can thrive. Your unique experiences and perspectives will contribute to our collective innovation and success.

Compensation And Benefits

• A fully remote work setup with global flexibility and in-person team gatherings twice a year.
• Competitive compensation package with annual reviews and performance-based bonuses.
• Generous leave policies, including holiday and parental leave, along with employee assistance programs.
• Opportunities for travel to connect with team members globally and enjoy travel perks during company events.
  
  

Employment Type: Full-Time