What are the responsibilities and job description for the Remote Enterprise Customer Success Manager - APAC | WFH position at Get It - Marketing?
Job Title: Enterprise Customer Success Manager - APAC (Remote)
Job Overview
As an Enterprise Customer Success Manager (CSM) within the APAC region, you will play a pivotal role in driving customer success and enhancing their experience with our comprehensive suite of products. This position is essential in fostering and maintaining enduring relationships with customers, guiding them towards the realization of their objectives and maximizing the value derived from our offerings. Your expertise will be crucial in ensuring a seamless and rewarding journey as customers navigate through our diverse portfolio, which includes cloud solutions and open-source applications.
Key Responsibilities
This role presents an exceptional opportunity for professional growth, allowing you to lead impactful projects, develop customer engagement strategies, and enhance your capabilities in relationship management within a rapidly evolving technology landscape.
Company Culture And Values
We take pride in our commitment to diversity and inclusivity within our work environment. Our team comprises individuals from varied backgrounds, and we actively encourage applications from all identities. Become part of a forward-thinking organization that is at the forefront of technological innovation.
Compensation And Benefits
Job Overview
As an Enterprise Customer Success Manager (CSM) within the APAC region, you will play a pivotal role in driving customer success and enhancing their experience with our comprehensive suite of products. This position is essential in fostering and maintaining enduring relationships with customers, guiding them towards the realization of their objectives and maximizing the value derived from our offerings. Your expertise will be crucial in ensuring a seamless and rewarding journey as customers navigate through our diverse portfolio, which includes cloud solutions and open-source applications.
Key Responsibilities
- Facilitate the onboarding of new customers to our key products such as Ubuntu Pro, MAAS, OpenStack, and Kubernetes.
- Spearhead and coordinate multifaceted projects, collaborating with developers, IT managers, and key decision-makers across various sectors.
- Partner with Sales, Engineering, and Support teams to devise and execute strategic customer engagement plans.
- Oversee a portfolio of customers within your designated region, uncovering growth opportunities and working alongside Sales to mitigate renewal risks.
- Conduct weekly business reviews with cross-functional teams, prioritizing obstacles and driving resolutions in collaboration with product and engineering teams.
- Serve as a strong advocate for customers internally, shaping product roadmaps and enhancing documentation and processes to boost overall customer satisfaction.
- Proactively support customers by addressing ticket requests and anticipating their needs.
- Design and implement campaigns targeting multiple customers through digital channels.
- A strong emphasis on customer satisfaction with a keen interest in cloud and data center technologies.
- A minimum of 5 years of experience in the IT field, including familiarity with Linux OS, cloud computing, data applications, storage, networking, security, migration, and IoT.
- Exceptional communication and presentation abilities, capable of articulating complex software solutions effectively.
- Proven track record in process improvement and management of project timelines to enhance customer satisfaction.
- A collaborative team player with the capability to interact efficiently with internal and external stakeholders at all levels.
- Knowledge of agile methodologies is preferred.
- At least 5 years of experience in customer success or a related area.
- Familiarity with Salesforce, Jira, and related CRM tools is advantageous.
- Fluency in additional languages (such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian) is a plus, in addition to proficiency in English.
This role presents an exceptional opportunity for professional growth, allowing you to lead impactful projects, develop customer engagement strategies, and enhance your capabilities in relationship management within a rapidly evolving technology landscape.
Company Culture And Values
We take pride in our commitment to diversity and inclusivity within our work environment. Our team comprises individuals from varied backgrounds, and we actively encourage applications from all identities. Become part of a forward-thinking organization that is at the forefront of technological innovation.
Compensation And Benefits
- Competitive salary with annual compensation assessments.
- Performance-based annual bonuses.
- Comprehensive benefits package, including holiday leave, maternity and paternity leave, and an Employee Assistance Program.
- Personal learning and development budget of USD 2,000 per year.
- Opportunities to attend in-person team sprints biannually.
- Priority Pass for travel and upgrades to long-haul company events.
- A global, distributed work setting that offers flexibility and connectivity with colleagues worldwide.
