PROGRAM MANAGER, RISES (REMOTE)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 48 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The RISES Program Manager on OCHIN's Release Program Team has broad expertise and highly specialized experience in supporting OCHIN members to achieve high quality, equitable clinical, financial, and operational outcomes via the OCHIN Resources for Improving Services, Equity, and Success (RISES) Program. They are responsible for partnering with department leadership to define program strategies, goals, and tactics in creative and effective ways that align with OCHIN's strategic priorities. The RISES Program Manager provides leadership and oversight to ensure that all program materials and activities, including program-specific projects, are well executed. The RISES Program Manager will work directly with members, in partnership with account management and member care teams to help members design and execute their organization's strategy in relation to the program and related outcomes. The RISES Program Manager does not supervise any direct reports, but they may direct the activities of staff to ensure alignment with program goals. They also regularly mentor, coach, and train less experienced colleagues in aspects of the program.

Essential Duties

• Establish and manage OCHIN's Resources for Improvement Services, Equity, and Success (RISES) Program
• Develop and maintain annual RISES Program criteria in collaboration with leadership. Solicit and involve input from leaders across the organization on best practice tools and workflows.
• Plan, manage, and continuously evaluate RISES Program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization's strategic goals and objectives.
• Identify, scope, and lead activities and projects to help achieve program goals.
• Cultivate, build, and maintain excellent relationships with internal and external program stakeholders.
• Partner across the organization to ensure RISES requirements remain relevant to priorities of OCHIN.
• Manage member review process to determine RISES achievement.
• Communicate, socialize, and mobilize members in participating in RISES.
• Ensure OCHIN staff understand and can support member participation in RISES.
• Provide excellent customer service and responsiveness, creating high satisfaction.
• Champion and steward ongoing development of the RISES inventory tool.
• Report Out on RISES Program Metrics
• Continuously monitor metrics on program participation and level achievement and seek to improve implementation and adoption rates for new and existing tools, devices, technologies, and functionality which support program goals.
• Report out metrics summaries and insights monthly.
• Implement feedback and changes to program.
• Supports OCHIN's Release Program Operations
• Writes and edits procedural documentation, such as user guides and manuals.
• Manage assigned work and track time through Jira (dashboards, filters, Tempo reports)
• Attends meetings and participates as needed.
• Takes ownership of assigned tasks by being responsible, accountable, resolute, solving problems, knowing when to withdraw from liability, and owning the consequences of actions.
• Support the Release Cycle Team with Epic Program Requirements
• Support annual gap analyses of Epic program requirements.
• Identify RISES criteria that supports OCHIN's participation in Epic programs.
• Build and maintain knowledge of current and future Epic program requirement.

• Bachelor's degree in healthcare administration, business administration, public administration, program or project management, IT, health informatics, or a related field is preferred.
• Minimum of six (6) years of experience in similar or relevant role such as program design, development, and management, in a healthcare environment; seven-eight (7-8) years of applicable experience preferred.
• Candidates with experience in healthcare product documentation, including Epic, and/or technical writing certifications (e.g., Medical Writer Certified (MWC), Certified Professional Technical Communicator (CPTC), UX Writing Certification) will be given preference.
• Demonstrated experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting.
• Demonstrated experience with program or project management or equivalent experience
• Demonstrated experience with facilitation and change management skills.
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive.
• Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with members.
• Strong training and/or presentation skills.
• Excellent interpersonal, intercultural, and customer service skills.
• Experience and skill in managing multiple tasks and deadlines, working on diverse activities in concert and maintaining a high level of organization.
• Candidates with clinical experience or operational experience in a clinical setting will be given preference.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, ($89,836 - $116,786) with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.