What are the responsibilities and job description for the IT Help Desk Technician position at TEKsystems?
*A government company in SE Portland is hiring an IT Helpdesk Technician to join the team for a great opportunity!*
*Job Description:*
* Provide customer service by phone and in-person - 30 calls daily and primarily phone support
* Reset passwords in Active Directory
* Enroll mobile devices in DUO
* Install software on Windows and Mac devices (primarily Windows devices with some Macs)
* Assist customers with mobile devices (iPhones and iPads)
* Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
* Answer questions about Google Workspace
* Direct customers to the IT Service Portal
*Qualifications:*
* Need to be a good personality/culture fit with strong customer service skills
* 2-3 years of IT Service Desk experience
* Experience with Active Directory, SCCM and helpful to have knowledge with Intune and JAMF but not required
* Plus to have experience with Google Workspace (will be using Google and not Microsoft 365 or Teams)
* Windows/Mac Installs, and supporting iPhones/iPads
* Ability to follow standard operating procedures
***If Interested:*
*Please apply to the job application and email Derek at Dmautz @teksystems.com*
*Pay and Benefits*
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Portland,OR.
*Application Deadline*
This position is anticipated to close on Mar 26, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Job Description:*
* Provide customer service by phone and in-person - 30 calls daily and primarily phone support
* Reset passwords in Active Directory
* Enroll mobile devices in DUO
* Install software on Windows and Mac devices (primarily Windows devices with some Macs)
* Assist customers with mobile devices (iPhones and iPads)
* Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
* Answer questions about Google Workspace
* Direct customers to the IT Service Portal
*Qualifications:*
* Need to be a good personality/culture fit with strong customer service skills
* 2-3 years of IT Service Desk experience
* Experience with Active Directory, SCCM and helpful to have knowledge with Intune and JAMF but not required
* Plus to have experience with Google Workspace (will be using Google and not Microsoft 365 or Teams)
* Windows/Mac Installs, and supporting iPhones/iPads
* Ability to follow standard operating procedures
***If Interested:*
*Please apply to the job application and email Derek at Dmautz @teksystems.com*
*Pay and Benefits*
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Portland,OR.
*Application Deadline*
This position is anticipated to close on Mar 26, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $26
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