Application Tech Support Lead

Job Description:

• As an Application Tech Support Lead , you will be responsible for acting as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Expert proficiency in Issue Management is required.
• Advanced level of proficiency in Quality Management is recommended. Application Quality Analysis proficiency is suggested.
• Develop and implement strategies to enhance issue management processes Conduct regular quality assessments to ensure system efficiency Collaborate with cross-functional teams to address application quality concerns.
• Provide training and guidance to team members on issue resolution techniques Manage periodic deployment to production.

Requirements:

• Need full security clearance before onboarding.