Front Desk Staff / Up to S$2,580 / Punggol

Job Description

· Attend to student and staff queries

· Engage customers (students, parents, visitors and vendors) and provide them with quality customer service

· Answer customers’ questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school

· Receive and redirect phone calls to appropriate departments and take down messages where necessary.

· Receive all letters and packages, and distribute them to appropriate departments.

· Maintain records of school-issued letters to parents.

· Maintain a master schedule of all classes, telephone directory and calendar of events for students and staff to refer to when required.

· Monitor and record student early release from school, including communicating with parents on their children’s early release arrangements.

· Manage school’s stationery inventory and distribute stationeries to staff when requested

· Provide support in sourcing for materials and resources

· Logistical support for school-based events

· Any other duties assigned by School Management

Requirements

• Ability to use Google suite of applications e.g. gmail, calendar, docs, sheets, slides, forms

• Ability to use Microsoft suite of applications e.g. word, powerpoint, excel

• Ability to operate common office equipment e.g. copier and fax machines

• Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in

• Preferably customer service experience handling queries from multiple channels e.g. phone, email and walk-in

• Experience working in a school environment would be an advantage

Working hours

· Mondays to Fridays: 7:15am to 4.45pm or 8:30am to 6:00pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Additional info:

· Contract Period: 1 June 2025 to 31 May 2026 (with option to extend)

· This is an outsource role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Mindy at mingshiuan.chai@rmagroup.com.sg / Leticia at Leticia.liow@rmagroup.com.sg| 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.

Leticia Liow

EA License No. 93C4403

EA Regn. No. R1433182