Customer Service Manager

Key Responsibilities:

• Supervise and coordinate all service operations, ensuring seamless customer interactions.
• Monitor service quality, customer satisfaction, and overall guest experience.
• Handle customer complaints, feedback, and special requests promptly and professionally.
• Train, mentor, and manage staff to maintain high service standards and boost team morale.
• Develop and implement customer service policies, procedures, and improvement initiatives.
• Collaborate with other department to ensure timely service and consistency in quality.
• Analyze customer satisfaction data and prepare regular performance reports.
• Ensure compliance with health, safety, and sanitation regulations.
• Support event and banquet service coordination when applicable.

Requirements:

• Proven experience as a Customer Service Manager or similar.
• Strong leadership and interpersonal skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in POS systems and customer service software.
• Flexibility to work evenings, weekends, and holidays as required.